Frequently asked questions

Enter your email and device. You'll get 24 hours of full access with no payment details. When it ends nothing is charged — you decide whether to buy a plan.

Typically within 15 minutes of payment. Your login details and a setup link are sent by email (and WhatsApp if you give us a number).

No. You install a player app, enter the login we send you, and you're done. Our setup guide has steps for every supported device, and support can walk you through it.

Fire TV, Android TV, Apple TV, most Samsung and LG smart TVs, iPhone, iPad, Android phones and tablets, Windows, macOS and common set-top boxes.

We recommend at least 10 Mbps for HD, 25 Mbps for Full HD and 50 Mbps for 4K. A wired or strong 5 GHz Wi-Fi connection gives the most stable picture.

Yes. Choose 1 to 3 screens when you buy. Each screen lets one device stream at the same time. You can install the app on more devices than that — the limit is on simultaneous streams.

No. Every plan is prepaid for its period and does not renew automatically. We'll email you before it ends so you can choose whether to renew.

No contract and no cancellation fee. Because plans don't auto-renew, there's nothing to cancel — simply don't renew.

Visa, Mastercard, American Express, PayPal. Payments are processed by our payment provider over an encrypted connection; we never see or store your full card number.

Message us or buy a new plan with the same email before your plan ends — your login and settings stay the same. You can add screens at renewal.

WhatsApp or email our team — Every day, 8am–midnight (UTC), usually within 1 hour.

Restart the app first, then message support with the channel name. We'll check it and update you.